Support

TerraSeer software support includes

3 months of email and fax support free. You can purchase a yearly support subscription to continue these benefits.
Continuous access to automatic updates free-of-charge via the internet as long as we offer the product.

Before you contact technical support, please make sure you have

the most recent update for the software (check)
registered the software
a current support contract
checked the online help to see if it answers your question.

Request ClusterSeer Support

To request support, contact us or fax your question to 734-913-2201. In your message text please include:

Your name, organization, and contact information
Description of your question
Description of relevant data set(s), if any
ClusterSeer version (though we encourage you to install and test the most recent update before contacting support)
Operating system

Fine print

Automatic web updating of your product will be offered throughout its version lifetime. However, once we release a new version, we will no longer update outdated versions. At the time of a new release, something we anticipate will happen every 18-24 months, current support subscribers will be offered the new version at a reduced price.

Direct contact support for all TerraSeer products requires that you register your software. If you haven't yet done so, please register your software now.